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Client Advocate Program & Employee Service Center
When you have difficulty resolving a benefits claim, service issue, or in need of documents or forms to perform a transaction, our Client Advocate Program and service center is the answer. This program was developed for Benefit Design Consultant clients to offer timely service, practical advice, one location for administrative forms and quick expert help with any client service issue for all plan types.
In addition, as your business associate, we can receive Protected Health Information (PHI) on your behalf so CAP can quickly and efficiently resolve any issue.
By completing a CAP form on our secure website, a member of our CAP team can resolve problems or address benefit questions. Of course, those that prefer speak to us directly can contact us at 281-469-5900 or 1-800-916-0832.
Benefit Design Consultants - Resource Library
Physician and Hospital Provider Search - This is where you can look up whether the provider (physician, clinic or hospital) you want to visit is covered under your plan. To locate the appropriate directory, click on the name of the insurance company that provides your plan.
If you are having trouble locating the right carrier, directory or have questions, please e-mail or call us.
The following forms and documents include those that are most often used by our clients and are conveniently organized by type and carrier. In order to view and print these forms, you must have Adobe Acrobat Reader which is available for FREE from the Adobe Acrobat Web Site. If a form is not listed please contact us by email or at 281-469-5900.
http://www.adobe.com/prodindex/acrobat/readstep.html
Click on the appropriate link below to access forms and documents for any particular need.
Carrier forms and documents
General form and documents
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